Policy Statement

Beverage Academy International (Pvt) Ltd

Effective 2026 | Applies to all WSET qualifications delivered by BAI

SECTION A — ORGANISATIONAL POLICY STATEMENT

Beverage Academy International (Pvt) Ltd (BAI) is a WSET Approved Programme Provider (APP) delivering WSET qualifications in Sri Lanka. BAI is committed to:

• Upholding WSET’s global standards for teaching, assessment, and candidate support
• Ensuring fairness, transparency, and integrity in all administrative processes
• Providing equal access to learning opportunities
• Protecting candidate data and maintaining confidentiality
• Preventing malpractice and maladministration
• Ensuring compliance with all WSET policies, procedures, and audit requirements

All candidates enrolling in WSET qualifications through BAI agree to abide by the policies contained in this document.

SECTION B — BOOKING, REGISTRATION & FEES

B1. Registration & Allocation of Places

• Places are allocated strictly in order of complete and valid applications received.
• Applications without full payment or invoice request are invalid.
• Exam bookings are automatically made for the corresponding programme.

B2. Course Fees

Programme	Fee (LKR)
WSET Level 1 Award in Wines	Rs. 79,500/-
WSET Level 1 Award in Spirits	Rs. 79,500/-
WSET Level 1 Award in Beer	Rs. 79,500/-
WSET Level 2 Award in Wines	Rs. 179,500/-
WSET Level 2 Award in Spirits	Rs. 179,500/-
WSET Level 2 Award in Beer	Rs. 179,500/-
WSET Level 3 Award in Wines	Rs. 649,500/-

B3. Re-sit Fees

Examination Component	Fee (LKR)
WSET Level 1 Awards (Wines/Spirits/Beer)	Rs. 34,500/-
WSET Level 2 Awards (Wines/Spirits/Beer)	Rs. 79,500/-
WSET Level 3 Wines – Theory	Rs. 89,500/-
WSET Level 3 Wines – Tasting	Rs. 89,500/-

B4. Transfers, Cancellations & Refunds

• Governed by the Cancellations & Refund Policy (Section F).
• No refunds after exam registration or study material collection.

B5. Minimum Numbers & Class Postponement

• Courses/exams may be cancelled if minimum numbers are not met.
• Classes may be postponed if a tutor is unexpectedly unavailable.

B6. Identification Requirements

Valid photo ID is required to sit WSET exams.

B7. Results & Certification

• Results shared promptly upon receipt from WSET.
• Digital certificates and badges provided; physical badges available at nominal cost.

B8. Corporate Bookings

Organisations remain liable for fees even if the employee leaves.

SECTION C — TEACHING & LEARNING

C1. Tutor Qualifications

All tutors are WSETapproved, qualified, and experienced.

C2. Learning Environment

BAI ensures a safe, respectful, inclusive learning environment.

C3. Delivery Standards

Teaching follows WSET specifications, learning outcomes, and assessment criteria.

SECTION D — EXAMINATION ADMINISTRATION

D1. Exam Conduct

Candidates must:

• Arrive on time
• Bring valid photo ID
• Follow all WSET exam rules
• Avoid any behaviour that may be interpreted as malpractice.

D2. Exam Security

          BAI ensures secure storage, handling, and return of exam papers.

D3. Special Considerations

           Requests must be submitted within 5 working days of the exam.

D4. Reasonable Adjustments

          Requests must be submitted ≥30 days before the exam with supporting evidence.

SECTION E — STUDY MATERIALS

E1. Collection

           Candidates must verify and sign for study packs. No claims accepted after signing.

E2. Courier Delivery

           Discrepancies must be reported within 3 working days.

SECTION F — CANCELLATIONS & REFUNDS

F1. Candidate-Initiated Cancellations

           All cancellations must be in writing.

Refund Structure

Timing	Refund
>30 days before course start	100%
14–30 days	50%
<14 days	No refund
After materials collected	No refund
After exam registration	No refund

F2. Non-Attendance

            Non-attendance is treated as cancellation; no refund.

F4. BAI-Initiated Cancellations

          Full refund or transfer offered.

SECTION G — COMPLAINTS & APPEALS

G1. Complaints

Complaints must be submitted in writing to: Exams Officer – Joseph Kenny Email: info@baisrilanka.com

A complaint should include:

• Candidate name
• Course and exam details
• Description of the issue
• Any supporting evidence

Acknowledgement within 5 working days; full response within 14 working days.

G2. Appeals

Appeals may relate to:

• Exam results
• Malpractice findings
• Administrative errors

Appeals must be submitted within 10 working days of receiving the decision. Appeals should be sent to: info@baisrilanka.com

G3. Escalation to WSET

If unresolved after BAI’s full complaints and appeals process, candidates may escalate to: governance@wsetglobal.com

SECTION H — PRIVACY & DATA PROTECTION

H1. Data Collection

BAI collects only data required for course administration and WSET registration, including:

• Name
• Date of birth
• Gender
• Email address
• Contact number
• Identification details
• Supporting documentation for Reasonable Adjustments or Special Consideration

H2. Data Use

Used solely for enrolment, exam registration, certification, and communication.

H3. Data Storage

Secure, restricted access.

H4. Data Sharing

Shared only with WSET. Personal data passed to WSET is handled in accordance with WSET’s Privacy Policy.

H5. Candidate Rights

Candidates may request access or correction of their data.

SECTION I — DIVERSITY, EQUALITY & INCLUSION

BAI promotes equality, diversity, and inclusion.

Concerns or questions may be raised using the contact details provided in Section N — Contact Information.

SECTION J — CONFLICT OF INTEREST

J1. Definition

A conflict of interest occurs when personal, financial, or professional interests could influence — or appear to influence — impartial judgement in teaching, assessment, or administration.

Examples include:

• A tutor assessing a close friend or family member
• A candidate being employed by the APP
• A staff member having a financial interest in a candidate’s results

J2. Importance

Conflicts of interest must be identified and managed to protect the integrity of WSET qualifications.

J3. Manageable Conflicts

Some conflicts are acceptable if properly declared and managed. Example: A candidate who is a staff member may sit an exam provided the conflict is declared and assessment is conducted by an independent assessor.

J4. Candidate Responsibilities

Candidates must disclose any potential conflict to: Exams Officer – info@baisrilanka.com

J5. Staff Responsibilities

Tutors and administrators must avoid situations compromising impartiality and must declare any potential conflict immediately.

J6. Reporting to WSET

All identified conflicts of interest will be declared to WSET Governance at: governance@wsetglobal.com

APP will not attempt to manage conflicts independently without guidance from WSET Governance.

SECTION K — REASONABLE ADJUSTMENT

Requests must be submitted ≥30 days before the exam with supporting medical/professional evidence.

Personal data submitted as part of a Reasonable Adjustment request will be handled in accordance with BAI’s Privacy/Data Protection Policy (Section H).

SECTION L — SPECIAL CONSIDERATION

Requests must be submitted within 5 working days of the exam.

Personal data submitted as part of a Special Consideration application will be handled in accordance with BAI’s Privacy/Data Protection Policy (Section H).

SECTION M — MALPRACTICE & MALADMINISTRATION

M1. WSET Definition — Malpractice

Any deliberate action by a candidate or APP that compromises the integrity of assessment, where the non-compliance is intentional, or the result of a negligent or reckless action without consideration of the consequences of the action.

Examples (Candidate):

• Cheating or using unauthorised materials
• Disruptive behaviour
• Plagiarism
• Impersonation
• Copying or distributing exam papers

Examples (APP):

• Incorrect exam storage
• Allowing unauthorised materials
• Failure to follow exam procedures
• Providing inappropriate assistance during exams

M2. WSET Definition — Maladministration

Any unintentional error or failure in administration that affects exam integrity, where the non-compliance is generally  unintentional, or the result of mistakes, carelessness, inexperience or poor processes.

Examples (APP):

• Late exam registration
• Incorrect candidate details
• Mishandling exam papers
• Failure to submit results on time

M3. Reporting

Students must report concerns through the BAI Complaints Policy. BAI will immediately notify WSET of any suspected malpractice or maladministration.

M4. Consequences

May include disqualification, voided results, or suspension. WSET may apply sanctions such as:

• Written warnings
• Result voiding
• Disqualification
• Removal of access to WSET materials

SECTION N — CONTACT INFORMATION

Beverage Academy International (Pvt) Ltd 411/24b, Atigala Mawate, Rajagiriya, Sri Lanka
Email: info@baisrilanka.com 
Phone: +9477589678 
Website: www.baisrilanka.com 
Exams Officer: Joseph Kenny 
Office Hours: 8am to 2 pm on working days.

SECTION O — VERSION CONTROL & AMENDMENTS

Policies may be updated at any time to maintain compliance. Latest version published on official channels. Candidates are responsible for checking the latest amendments.